Our Terms & Conditions
Welcome to Chamo. These Terms and Conditions govern your access to and use of Chamo’s mobile application, website, products, and services (“Services”). By creating an account or using our Services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use Chamo.
1. Eligibility
To use Chamo, you must:
Be at least 18 years old
Be legally capable of entering into a binding contract
Provide accurate and complete information during registration
Chamo reserves the right to suspend or terminate accounts that do not meet these requirements.
2. Account Registration and Security
You are responsible for:
Maintaining the confidentiality of your login details
All activities conducted through your account
Notifying Chamo immediately of any unauthorized access
Chamo is not liable for losses arising from unauthorized account use caused by your negligence.
3. Services Provided
Chamo provides digital financial services, including but not limited to:
Access to loans and credit products
Payment and transfer services
Savings and investment tools
Financial management features
Services may be updated, modified, or discontinued at any time.
4. Loan and Credit Terms
Where applicable, loans provided through Chamo are subject to:
Approval based on eligibility and credit assessment
Interest rates and fees disclosed before acceptance
Repayment schedules agreed at disbursement
Failure to repay on time may result in penalties, credit reporting, or legal recovery actions.
5. Fees and Charges
Chamo may charge fees for certain services. All applicable fees will be disclosed before you complete a transaction.
Fees are non-refundable unless stated otherwise.
6. User Obligations
You agree not to:
Provide false or misleading information
Use Chamo for illegal activities
Interfere with system security or functionality
Attempt unauthorized access to our platform
Violation may result in account suspension or termination.
7. Privacy and Data Protection
Chamo collects and processes personal data in accordance with its Privacy Policy.
By using our Services, you consent to:
Data collection for verification and service delivery
Credit assessment and fraud prevention
Secure data storage and processing
We are committed to protecting your privacy and confidentiality.
8. Intellectual Property
All content, software, trademarks, logos, and designs on Chamo’s platform belong to Chamo or its licensors.
You may not copy, reproduce, or distribute any content without prior written consent.
9. Service Availability
Chamo strives to ensure continuous service but does not guarantee uninterrupted access.
We are not responsible for downtime caused by:
Maintenance
System upgrades
Network failures
Force majeure events
10. Limitation of Liability
To the fullest extent permitted by law, Chamo shall not be liable for:
Indirect or consequential losses
Loss of profits or data
Unauthorized access beyond our control
Our total liability shall not exceed the amount paid by you for our Services in the preceding 12 months.
11. Termination
Chamo may suspend or terminate your account if you:
Breach these Terms
Engage in fraudulent activities
Misuse the platform
You may close your account at any time, subject to outstanding obligations.
12. Dispute Resolution
Any disputes shall first be resolved through good-faith negotiation.
If unresolved, disputes may be referred to mediation or arbitration in accordance with applicable laws.
13. Governing Law
These Terms shall be governed by and interpreted under the laws of the Federal Republic of Nigeria.
14. Amendments
Chamo may update these Terms from time to time. Continued use of our Services constitutes acceptance of revised Terms.
15. Communications
You agree to receive communications from Chamo via:
SMS
Email
In-app notifications
These may include transactional, promotional, and security-related messages.
16. Contact Information
For questions or complaints, contact:
Chamo Support
Email: support@chamopay.com
Phone: [Insert Number]
Website: www.chamopay.com
